Return, Exchange & Replacement Policy. Non-Returnable Items:. 2 oz trial and travel size products. Used accessories, including but not limited to combs, brushes, clips, bonnet, turban, etc. Open supplements, including tea, vitamins, and Gummies. Item

Return, Exchange &amp; Replacement Policy Non-Returnable Items:<ul><li dir="ltr">2 oz trial and travel size products.&#xA0;</li><li dir="ltr">Used accessories, including but not limited to combs, brushes, clips, bonnet, turban, etc.</li><li dir="ltr">Open supplements, including tea, vitamins, and Gummies.</li><li dir="ltr">Items purchased directly from Amazon or one of our authorized salons or retailers. Please contact the originating retail establishment directly.&#xA0;</li><li dir="ltr">Certain items, including but not limited to clearance or final sale products, may not be eligible for return. Please refer to the product details at the time of purchase for any specific return restrictions.</li></ul> <hr> Non-Damaged Returns:<ul><li dir="ltr">Products: Must have more than 75% of its original content remaining.</li><li dir="ltr">Individual product within a kit: Must have more than 75% of its original content remaining.&#xA0;</li><li dir="ltr">Accessories: Must be new and unused.</li><li dir="ltr">Supplements: Must be new and never opened.</li><li dir="ltr">Bulk Orders: For orders of 10 or more items, a 15% restocking fee will apply. This fee covers the additional handling and processing required for bulk returns.</li><li dir="ltr">A Return Authorization (RA) number must be requested and approved by our customer service team before a return can be accepted and processed.&#xA0;</li><li dir="ltr">Returns must be requested and returned within thirty (30) days of the delivery date. Shipping costs are non-refundable.</li><li dir="ltr">Click <a href="https://bouncecurl.myfreshworks.com/crm/sales/web_forms/9a70801b5cec61bf02a74e5f1752e663c5c3c18e07dc525254bf2a5717535cbb/form.html">HERE</a> to request a Return Authorization number.</li></ul>Shipping Back Your Return:<ul><li dir="ltr">Receive the Return Authorization (RA) number via email.</li><li dir="ltr">Box your return item(s) and include the RA number and your full name inside the package to help us process your return quickly. </li><li dir="ltr">Consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items until they are delivered to us.&#xA0;</li><li dir="ltr">Ship your return to Bounce Curl&#x2019;s address on the RA approval email. &#xA0;</li><li dir="ltr">Return shipping costs are not covered by Bounce Curl.</li></ul>Processing A Refund:<ul><li dir="ltr">Our refund policy covers returned items that receive an RA number and are returned within 30 days of the delivery date. If more than 30 days have passed, we cannot offer a refund.</li><li dir="ltr">Shipping costs are non-refundable under any circumstances.</li><li dir="ltr">We require an order number or proof of purchase to process your return.</li><li dir="ltr">Refunds will be issued using the original payment method, minus any applicable fees.</li><li dir="ltr">Once we receive and inspect your return, we will email you to notify you of the refund status.</li><li dir="ltr">If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.</li></ul> <hr> Damaged Products:<ul><li dir="ltr">A replacement must be requested and approved by our customer service team before a replacement can be authorized and sent.&#xA0;</li><li dir="ltr">Damaged replacements must be requested within seven (7) business days of the delivery date.</li><li dir="ltr">Click <a href="https://bouncecurl.myfreshworks.com/crm/sales/web_forms/cfbd418a9027754442ba8966247060443eb7e9613478db15445146333ac3d7c7/form.html">HERE</a> to request a replacement.</li></ul> <hr> Product Exchange:&#xA0;<ul><li dir="ltr">Products: Must have more than 75% of its original content remaining.</li><li dir="ltr">Accessories: Must be new and unused.</li><li dir="ltr">Supplements: Must be new and never opened.</li><li dir="ltr">A Return Authorization (RA) number must be requested and approved by our customer service team before an exchanged item can be accepted and replaced.&#xA0;</li><li dir="ltr">Items must be requested and returned within thirty (30) days of the delivery date. Shipping costs are non-refundable.</li><li dir="ltr">Click <a href="https://bouncecurl.myfreshworks.com/crm/sales/web_forms/386bf4f7a68e71c3b8bebac6ccb8eabffc14811ce8d1d10f52a0ad37b3943341/form.html">HERE</a> to request a Return Authorization number.</li></ul>Shipping Back Your Exchange Item:<ul><li dir="ltr">Receive the Return Authorization (RA) number via email.</li><li dir="ltr">Box your item(s) and include the RA number on the shipping label. &#xA0;</li><li dir="ltr">Consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items until they are delivered to us.&#xA0;</li><li dir="ltr">Ship your item to Bounce Curl&#x2019;s address listed on the RA approval email. &#xA0;</li><li dir="ltr">Bounce Curl does not cover return and outbound shipping costs.</li><li dir="ltr">Once we receive the original product, we will credit your account the product cost, create a new order for the exchanged item, and send you the invoice for payment. Once the invoice is paid, the exchanged item will be sent.&#xA0;</li></ul> For any questions or further assistance, please contact our customer service team at <a href="mailto:&lt;a data-fr-linked=">info@bouncecurl.com</a>. We are here to support your return or exchange needs.

Returns

Product Exchange:. Products: Must have more than 75% of its original content remaining. Accessories: Must be new and unused. Supplements: Must be new and never opened. A Return Authorization (RA) number must be requested and approved by our customer

Product Exchange:&#xA0;<ul><li dir="ltr">Products: Must have more than 75% of its original content remaining.</li><li dir="ltr">Accessories: Must be new and unused.</li><li dir="ltr">Supplements: Must be new and never opened.</li><li dir="ltr">A Return Authorization (RA) number must be requested and approved by our customer service team before an exchanged item can be accepted and replaced.&#xA0;</li><li dir="ltr">Items must be requested and returned within thirty (30) days of the delivery date. Shipping costs are non-refundable.</li><li dir="ltr">Click <a href="https://bouncecurl.myfreshworks.com/crm/sales/web_forms/386bf4f7a68e71c3b8bebac6ccb8eabffc14811ce8d1d10f52a0ad37b3943341/form.html">HERE</a> to request a Return Authorization number. </li></ul>

Exchanges

If you need to cancel your order, please contact us within 30 minutes of placing it. Once this timeframe has passed, changes or cancellations may no longer be possible. If your order was placed in error or you no longer wish to receive it, we can pro

If you need to cancel your order, please contact us within 30 minutes of placing it. Once this timeframe has passed, changes or cancellations may no longer be possible.&#xA0; If your order was placed in error or you no longer wish to receive it, we can process a cancellation and issue a full refund if the order has not yet been fulfilled. Unfortunately, we cannot offer a refund if the order has already been shipped or delivered.&#xA0; Refunds are processed within a specific timeframe, so please allow for the transaction to be completed by your bank. If you have not received an order number or confirmation, please provide any details you have, and our customer service team will be happy to assist you.

How can I cancel my order and receive a refund?

If you have issues with the product received, such as defects or concerns about quality, please reach out to us with your order number and a photo (if applicable) so that we can address your concerns promptly. Customer feedback is vital to us, and we

If you have issues with the product received, such as defects or concerns about quality, please reach out to us with your order number and a photo (if applicable) so that we can address your concerns promptly. Customer feedback is vital to us, and we are committed to ensuring the quality and satisfaction of all our products.

How do I report and resolve issues with a received product?

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