Shipping Times

For Questions About Shipping Details, Changing Orders, Cancelling Orders, & Incorrect Addresses

Shipping Timeframes & Delays

Shipping timeframe

Can I Cancel or Edit My Order?

Hello, If your order is still unfulfilled, we can assist with cancellations. Please send your request to [email protected] or through our contact form.Once an order has been fulfilled and shipped, we are unable to make changes or issue refunds.

Can I Update My Shipping Address?

Hello,. We can only update your shipping address if your order is unfulfilled and has not yet been shipped. Please contact us within 30 minutes of placing your order to request any changes. Once an order has been shipped, we cannot make any changes t

International Shipping, Custom Fees & Terms

We ship worldwide. Delivery timeframe: Shipping to an international address can take 30 or more business days. Due to external factors such as distance travelled, packages may incur delays- Bounce Curl is not liable for any delays in transit once pac

How can I track my order once it has been shipped?

Once your order has shipped, you will receive a tracking link via email to the address used for the order. If you don’t receive a tracking link or encounter any issues, please log in to your Bounce Curl account to track your order. Alternatively, you

What should I do if I don't receive my order?

We understand the concern when an order does not arrive as expected. If you encounter this situation, please reach out to USPS with your tracking number.

What is a pre-order?

When will my pre-order be shipped?

Thank you for your inquiry regarding your pre-order shipment. Pre-order items are currently unavailable, but rest assured that your item will be reserved and prioritized for shipping once they are back in stock. Pre-orders are processed and shipped i